Matronly and methodical, Holly Blue Agate oversees Pink Diamond's Zoo with little tolerance for a lapse in protocol. She serves as an attaché to Blue Diamond and takes her job very seriously. She manages the base and its employees when Blue Diamond is not around, showing skill in leadership and management. Her severity is matched only by her elitism, as she is rough and rude to the Quartz Gems that inhabit the facility, yet obsequious to Gems of higher social status than her own.

Because the Gem hierarchy is what dictates Holly's attitude, her loyalty can be exploited by the higher-class and have her point at the lower-class for caused situations. This is why she blames the Quartz Gems from Earth under her management, giving off a false idea of defectiveness and incompetence.